Contact Us
This is the page to use if you want to reach the editorial team behind Crypto Casnios — to flag an error in a review, ask how a crypto casino bonus actually works, share what happened when you tried to withdraw, or ask about how we rank sites. Email [email protected] and we read everything that arrives.
One thing to be clear about before anything else: we are an independent comparison site, not a casino. We cannot access your account, release a withheld withdrawal, reset a password, extend a bonus, or overturn a verification decision. Those all belong to the operator. What we can do is explain the terms, point you to the right part of an operator's support channel, and correct our own pages when we get something wrong.
How to reach the editorial team
| What you need | Where it goes | What helps us answer fast |
|---|---|---|
| Correction to a review, bonus figure or licensing detail | [email protected] | Page URL, the exact line, and a link or screenshot of the correct information |
| Question about wagering requirements or bonus eligibility | [email protected] | Which site, which promotion, and the coin you deposited in |
| Your experience with a listed casino — good or bad | [email protected] | Rough dates, the coin used, and what the operator told you |
| Payout delay or account dispute | The operator's own support first | Their ticket reference, so you can escalate with a paper trail |
| Problem gambling support | 1-800-GAMBLER, 24/7, free and confidential | Nothing — call or text and they take it from there |
| Business, media or partnership enquiries | [email protected] | Name the company and what you're proposing in the first line |
We aim to reply within a couple of business days. Corrections that touch a factual claim — a bonus amount, a playthrough multiple, a licensing jurisdiction — get priority, because a wrong number on a comparison page costs readers real money.
How commercial relationships work here
Some links on this site are affiliate links. If you open an account through one, we may earn a commission from the operator at no extra cost to you. That arrangement does not buy a position in our rankings, and it does not stop us publishing a drawback. If you think a review reads like it was bought, say so in an email — that is exactly the kind of message worth sending, and we would rather argue the point than have you assume it.
Editorial ratings on this site are our own assessment. They are not customer-review scores and not audited performance figures. Where a casino advertises a payout speed, we report it as advertised, not as something we measured.
Bonus questions we get most often
Because bonuses are what most readers write in about, here is what we look at when someone asks us to sanity-check an offer. Every promotion below is the operator's advertised headline as researched on Sep 19, 2026 — terms change, so read the operator's own promotion page before depositing, and treat the wagering multiple as the number that decides whether an offer is worth taking.
BetPanda — 10% Weekly Cashback
The most common contact we get about BetPanda is people asking how cashback compares to a deposit match. It is a different shape of offer: instead of a large up-front figure tied to playthrough, a weekly percentage comes back against net losses, which is usually simpler to reason about and harder to get wrong. It sits top of our list for that reason — the value is legible. The limitation is that cashback only pays when you lose, so a player who wants a large starting balance will find nothing here, and the weekly qualifying period, minimum loss thresholds and any wagering attached to the returned amount are set by BetPanda and need checking in their terms before you rely on the 10% figure.
CoinPoker Casino — 150% Welcome Bonus up to $2,000
CoinPoker comes up in emails mostly from readers who play poker as well as casino games, and want one crypto balance covering both. The 150% match to $2,000 is a headline that only pays out in full if you deposit near the cap, and like every match bonus it carries playthrough conditions and a time limit set by the operator — check the multiple and the eligible game weighting, since table games typically contribute less than slots. The drawback worth stating: a poker-first platform will not give you the same breadth of slot lobby or live-dealer coverage as a pure casino, so if slots are your main game this is not the strongest fit.
Cryptorino — 100% Match up to 1 BTC + 10% Weekly Cashback
Cryptorino draws questions because it stacks both structures: a match bonus and ongoing cashback. That combination suits someone who wants a bigger opening balance but does not want the relationship to end once the welcome offer clears. The caveat is the headline itself — "up to 1 BTC" is denominated in a volatile asset, so its dollar value moves with the market, and hitting the cap would require a very large deposit that almost no reader will make. Wagering requirements, maximum bet while a bonus is active, and cashback qualifying periods all apply and are set by Cryptorino, not by us.
Others on our list
Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) all appear in our rankings with their own terms. In every case the advertised maximum assumes a deposit at the top of the range, and every match, spin package and rakeback tier carries wagering or qualifying conditions. If you want us to walk through one before you commit, email and name the offer.
Questions about paying in and cashing out
The second-biggest category of reader mail is money movement. Crypto casinos generally take on-chain deposits from a self-custody wallet or an exchange withdrawal, in coins like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC) and Dogecoin, with altcoin support varying by operator. There is no account fee to join, but there are real costs and delays you should expect:
- Network and gas fees. Paid to the blockchain, not the casino. Ethereum gas can be meaningful at busy times; Litecoin and many stablecoin networks are cheaper. The casino may also apply its own withdrawal fee — check before you deposit.
- Confirmation times. Deposits credit after a set number of block confirmations. Minutes for most chains, longer when a network is congested.
- Payout speed. "Instant withdrawals" in casino marketing means the site's internal approval is automated. The chain still has to confirm, and a manual review can be triggered by size, bonus activity or a first cash-out.
- Withdrawal limits. Per-transaction, daily and monthly caps apply and often loosen with VIP tier. Worth reading before a large win, not after.
- Price volatility. If you hold a balance in BTC or ETH, its dollar value moves while you play. Stablecoins like USDT and USDC exist precisely to avoid that, and are what most readers should use if they want dollar-denominated play.
If a withdrawal is stuck, contact the operator's support with your transaction hash and ticket reference first. Tell us afterwards — a pattern of slow payouts across several readers is something we act on in our rankings.
What these sites actually offer
Readers sometimes write asking which site has a particular kind of game. Broadly, the lobbies on these platforms break into slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms running blackjack, roulette and baccarat with human dealers, commonly powered by suppliers like Evolution; RNG table games; and crypto-native originals — crash, dice, plinko and in-house titles, many of which publish a provably fair seed you can verify yourself. Provably fair applies to originals; third-party slots rely instead on RNG certification from independent testing labs. We cannot confirm any specific title list for you, because catalogues change constantly — check the operator's lobby.
Most of these operators also run a sportsbook alongside the casino, and some run poker. Those are separate products with separate promotions: a casino bonus usually will not clear on sports bets, sportsbook rakeback is calculated differently, and eligibility can be split between the two. If your question is about a bonus, tell us which product it sits under, or the answer we give will be the wrong one.
Legal standing, age and the questions we cannot answer for you
We get asked whether these sites are legal, and the honest answer is that it is a grey area. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. Legal, state-regulated online casino gaming exists in only a handful of states, and those operators do not run on crypto. Offshore sites self-restrict certain states, and the excluded list varies by operator, so check both the site's terms and your own state's laws before opening an account. We cannot tell you the legal position in your state, and nothing here is legal advice.
The same applies to tax. US players are generally liable for tax on gambling winnings and on crypto gains, and "no KYC" has nothing to do with that obligation — it is about account opening, not reporting. Speak to a qualified tax professional about your own situation. We will not help anyone work around geoblocks, KYC, anti-money-laundering or sanctions checks, and emails asking for that get no reply.
You must be of legal age to gamble — 18+, or 21+ where the operator or your state sets that minimum. Check the age stated in the site's own terms. Every casino here can lose you money, and crypto price movement can compound that loss. Set limits you can absorb, never deposit to recover a losing session, and use the deposit caps, session reminders and self-exclusion tools where an operator provides them. Offshore sites may not offer the same player protections or self-exclusion coverage as state-regulated operators. If gambling is causing harm to you or someone close to you, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Our responsible gambling resources go into more detail.
Before you write in
A few things worth checking first, because they answer most of what reaches our inbox:
- For how we assess and rank operators, and who writes here, see more about our editorial team.
- For the rules governing use of this site, read the site terms and conditions.
- For bonus disputes, the operator's own promotion terms are the binding document — ours is a summary.
- For anything account-specific, the operator's live chat will resolve it faster than we can.
Everything else, send to [email protected]. Corrections with a source attached are the most useful mail we get, and they change what other readers see next.